Who we are
Fixwell Interiors is a Dubai-based interior fit-out and design company registered and operating in the UAE. Our registered office is 202, IDS Building Karama, Dubai, UAE. Our website address is: https://fixwellinteriors.com.
When you visit our website, submit an enquiry, or engage our services, you share information with us. This policy explains exactly what we collect, why we collect it, how we use it, and what rights you have over it.
We keep this plain and direct no legal jargon, no filler.
What Information We Collect
Information you give us directly: When you fill out a contact form, request a consultation, send us an email, or call us, you typically share your name, phone number, email address, and details about your project or space. We only collect what is relevant to handling your enquiry.
Information collected automatically when you visit our website: Our website collects standard technical data including your IP address, browser type, pages visited, time spent on the site, and the device you’re using. This is collected through cookies and analytics tools (see the Cookies section below).
Information from WhatsApp or social media: If you contact us through WhatsApp, Instagram, Facebook, or other social platforms, we receive the information you share through those channels. Each platform operates under its own privacy terms.
We do not collect sensitive personal data such as financial records, identification documents, or health information unless explicitly required for a specific contractual purpose, and only with your clear consent.
Why We Collect It — Our Lawful Basis
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), we must have a lawful reason to process your data. Here’s ours:
To respond to your enquiry and provide our services: we need your contact details to get back to you and to manage your project. This is a contractual necessity.
To send you relevant information about our services: only if you’ve expressed interest or given us permission. You can opt out at any time.
To improve our website and understand how visitors use it: this is based on our legitimate interest in making our site more useful.
To comply with UAE legal and regulatory requirements: where the law requires us to retain certain records.
We do not use your data for automated decision-making or profiling.
How We Use Your Information
We use the information we collect to:
Respond to your enquiries and project requests. Prepare quotations, proposals, and project documentation. Communicate with you about your project from initial consultation through to handover. Send occasional updates about our services or completed projects — only where you’ve indicated interest. Improve our website performance and user experience. Meet our legal and regulatory obligations under UAE law.
We do not sell your personal data. We do not share it with third parties for their own marketing purposes.
Who We Share Your Data With
We share data only where necessary and with the following:
Service providers who support our operations — such as email hosting, website hosting, and analytics platforms. These providers process data on our behalf and are bound by confidentiality obligations. They do not use your data for their own purposes.
Professional advisors :such as legal or financial consultants, where required for our business operations, under strict confidentiality terms.
Regulatory or government authorities: where we are legally obligated to disclose information under UAE law.
We do not share your data with any party outside the above without your explicit consent.
Cookies
Our website uses cookies: small text files stored on your device to understand how visitors interact with our site and to improve your experience.
We use:
Essential cookies: required for the website to function. These cannot be disabled.
Analytics cookies: tools like Google Analytics that show us which pages are visited, how long visitors stay, and where they come from. This data is aggregated and anonymous.
You can control cookie settings through your browser. Disabling non-essential cookies will not affect your ability to browse the site or submit enquiries.
Data Storage and Security
Your data is stored on secure servers. We apply appropriate technical and organisational measures to protect it from unauthorised access, loss, or disclosure.
No system is entirely risk-free — but we take our responsibility to protect your information seriously and review our security practices regularly.
We retain your data only for as long as it is needed. Enquiry data is typically retained for up to two years. Project-related records may be retained longer where required by UAE law or contract terms. When data is no longer needed, it is securely deleted or anonymised.
Cross-Border Data Transfers
Some of our third-party service providers (such as cloud hosting or analytics platforms) may process data outside the UAE. Where this occurs, we ensure that appropriate safeguards are in place, in accordance with Articles 22 and 23 of the UAE PDPL, to maintain the same level of protection your data receives within the UAE.
Your Rights Under UAE Law
Under the UAE Personal Data Protection Law, you have the right to:
Access your personal data request a copy of what we hold about you.
Correct inaccurate or incomplete information.
Delete your data ask us to erase information we no longer have a lawful reason to hold.
Restrict how we process your data in certain circumstances.
Object to processing based on our legitimate interests.
Withdraw consent at any time where processing is based on consent without this affecting anything we did before you withdrew it.
Data portability: receive your data in a structured, commonly used format where applicable.
We will respond to all data requests within 30 days of receipt, in line with PDPL requirements.
To exercise any of these rights, contact us at the details below.
Third-Party Links
Our website may contain links to third-party websites — for example, our social media profiles or supplier pages. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before sharing any information with them.
Children
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.
Changes to This Policy
We review and update this policy periodically to reflect changes in our practices or UAE legal requirements. The date at the top of this page indicates when it was last revised. Material changes will be communicated via a notice on our website.
Contact Us
If you have any questions about this policy, want to exercise your data rights, or have a concern about how we’ve handled your information:
Fixwell Interiors 202, IDS Building Karama, Dubai, UAE 📧 info@fixwellinteriors.com 📞 +971 52 613 5548
You also have the right to raise a complaint with the UAE Data Office if you believe your data has been handled unlawfully.